Refund policy
🌱 Our Plants
Each plant is carefully selected and packed with love. As living things, they are naturally unique — small variations in size, shape, or color are part of their charm.
📦 Returns
Due to the delicate and perishable nature of plants, we do not accept returns.
⚠️ Damaged or Unhappy Plants
If your plant arrives in poor condition, we’re here to help 🤍
Please contact us within 24 hours of delivery and include:
- clear photos or videos of the plant
- photos of the packaging
- your order number
We’ll review your case and, if approved, offer a replacement or refund.
🚚 Shipping Issues
We are not responsible for delays caused by couriers, customs, or missed deliveries.
However, if something goes wrong during transit, please reach out — we’ll always do our best to support you.
🌿 After Delivery
Once your plant has been delivered, its care is your responsibility.
We cannot offer refunds or replacements for:
- improper care
- unsuitable environment (light, humidity, temperature)
- damage after delivery
💳 Refunds
If a refund is approved:
- it will be issued to your original payment method
- processing times may vary depending on your payment provider
📩 Contact
For any concerns, please email us at:
chimeraleaf@gmail.com